In the unlikely event that you are unhappy with your Katie Victoria purchase then the items can be returned or exchanged hassle-free. Please contact us via phone or email within 7 days of receiving your order for an exchange or full refund. The item must be returned in its original condition and unworn. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods. Please keep proof of postage – once the goods are received back a full refund will be issued within 7 days.

Here at Katie Victoria we offer free shipping within the UK. All items are shipped with Royal Mail or collect plus courier.

All international postage outside of the UK is charged at an additional rate of £10.00, except for cushions, which are an additional cost of £14.00.

Please don’t hesitate to contact with any questions regarding shipping.

We accept Visa, Mastercard, or Maestro card payments via SagePay, or payment via Paypal. Both methods are safe and easy to use.