In the unlikely event that you are unhappy with your Katie Victoria purchase then the items can be returned or exchanged hassle-free. Please contact us via phone or email within 7 days of receiving your order for an exchange or full refund. The item must be returned in its original condition and unworn. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods. Please keep proof of postage – once the goods are received back a full refund will be issued within 3 days.
Here at Katie Victoria we offer Free shipping when you spend over £70 within the UK. All items are shipped with Royal Mail via tracked 48 post. We offer a speedy post service if you need your order quickly and this is prioritised and sent with a tracked 24 service. Postage costs are as follows
Socks – £2.50 per individual order via tracked 48
For orders under £70 – £3.50 via tracked 48
Over over £70 – FREE postage via tracked 48
Speedy shipping – £6.50 via tracked 24
All international postage outside of the UK is charged as follows
Standard international post – £18.00
Tracked international post – £19.50
Please don’t hesitate to contact with any questions regarding shipping.